Omio: Europe & U.S. Travel 앱 리뷰

Absolutely horrible customer service. Hope that nothing goes wrong because if it does, they will not help, and you will loose all of the money you spent through this company. Best case scenario, you will have to pay twice, worst case scenario you will be stranded in a foreign country, and then still have to pay twice. Do yourself a favour and do not use them.

Trying to get a refund for an incorrect purchase and the page keeps crashing

I dislike that it states you will receive your tickets in a separate email, and that did not happen. There is no customer service number. I have a booking ticket reference number, it states check in with the airline? What exactly does this mean? I feel very skeptical about not having a ticket in hand. As an App please be more detailed with the information your providing.

Excellent app continue working for excellence

I miss my train because my connection flight in Amsterdam was delayed. The girl who I called from customer service leaves me on hold for 15 minutes while I am scrambling to change/find a new train to get to my destination after my flight. This woman picks back up starts speaking to one of her coworkers in another language and then just hangs up on me so I have to go to another platform. Then I get my train back to the airport to go home and Omio doesn’t want to tell me the platform my train is on! This app is honestly unbelievable and will take advantage of people’s flights being delayed/canceled and make money of an unfortunate inconvenience you face at the airport.

Sells tickets to cancelled trains… Than I lose money trying to get a refund. App is confusing and doesn’t have any boarding information. How does this app have 4.9/5 stars?

This is a wonderful app when traveling to make reservations, see pricing and book when on the move. Crucial planning tool for our travel needs.

Tickets are truly non refundable even if you booked within less than 24 hours and put the wrong date for mistake they don’t reimburse you.

Was issued wrong tickets and all I was told is refer the railway

You should be paying like 1/4 of what this app charges sometimes it’s absolutely insane. They are ripping you off. Think I

Can’t change train ticket time which is changeable per purchase details. Found this issue at last minute and caused great hassles. Would be better using Trenitalia app directly to manage the time change and at lower cost

While the buying process is easy, the app doesn’t give you any notification of changes in train times, train cancellations or anything like that. Was left stranded because of this incompetence at the Geneva Airport. They did not even notify via email or change my ticket. DO NOT USE FOR SWITZERLAND TRAIN TRAVEL. This is a gross oversight by the company and application.

Very frustrated by the codes given for first tickets. Went to book tickets. Accepted the code. I hit back on the screen to fix something and now code won’t work. Also getting charged extra for each booking through my phone vs my computer. Why should that matter!

I bought a train from Innsbruck Austria to Trento Italy, and even though the app said that my ticket was from Innsbrook to Trento, they gave me two one-way tickets from Trento to Innsbruck. I ended up having to buy a brand new ticket for over €100 on the train, and I can't get a refund for my ticket now that I already bought. I will be pursuing legal action with Omio as this is blatant neglegent fraud. I wish I could upload screenshots.

The app has some bugs.

My first trip to Europe, I lived the app. We used it all the time. Just make sure to verify platform information we missed a train because the platform had been changed.

This app was recommended to me but I can not find any routs between any two city's any where! Customer service can not find any routs available yet. The site is still under construction.

I deleted the app and unsubscribed from emails. Please stop contacting me

Trying to get an easy and inexpensive way to travel was great using this app! Thank you!

My wife and I made a booking for an NLG ferry in Italy to Capri. When we arrived at port, our Ferry had been cancelled by NLG and did not depart. Not Omio’s fault. However, it took 5 months and a dispute with PayPal to get Omio to respond and finally issue us a refund for the cancelled ferry trip. Terrible customer service if ther is an issue with your booked travel getting refunded for something that’s not your fault. We will use direct bookings from now on and never Omio again.

I booked the train tickets on the app between Bolzano and Venice 2 days before departure. It was my first time there, so I was unaware of scheduled strikes in Italy. When I showed up at the train station all the trains were cancelled how it was scheduled long before!

Omio failed to mention this crucial detail during purchase, didn’t send any emails about cancellation, which would have saved me money on a taxi, and should have never sold those tickets in the first place. 

They refuse to help in any way with refund, saying I have to deal with it myself with Trenitalia, which proved to be extremely difficult, when you don’t live in Italy, and extra difficult because I booked it through Omio! If I’d have gotten tickets from Trenitalia, they’d be able to refund immediately at the station. 
And this was not the only instance they refused to help.

It ruined my trip and I am still waiting for a refund 4 months later.

The tickets were also more expensive than if I just got them directly from Trenitalia, so don’t be a naive tourist like me. It might be convenient at first, but you’ll end up paying more and if you have any issues they won’t help you.

Train prices on this app are around 20% more than what you pay directly from the train app. On the top of that this app also charges a service fee. I can understand the service fee but inflated prices are not acceptable.

Apps needs to send a email notification to users when train are delayed and cancelled. Also if tickets are sold out please make sure app refreshed to not display sold out tickets.

My train was cancelled, no update from the app.

This app makes travel in Europe easy and simple.

Didn’t take snapshot of my confirmation and it wasn’t sent to my email. Some direct relay to my email but it never came so I wasted money and can’t find ticket

The Omio App is a great tool to use to find the best way to travel to your destination. It gives you several options of travel ways to pick from at the best prices, it’s also easy to navigate around the site. I highly recommend using it

I used Omio to schedule train travel throughout Italy during December 2024. The train travel went very smoothly. It’s my go to app for train travel. However, I booked a flight in ITA airways and the segment was canceled and I did not see the cancellation email. Fortunately, I was able to buy tickets at the airport so the outcome allowed me to travel on schedule.

They cancelled my ride saying it gonna come at 3 am only for it to come the next day and also they kept us waiting under the cold all night without no explanation they never pick me up for return and they never gave me my money back when you call they with hang up on me and that what they did till I gave up calling

This app in combination with Google Maps is powerful. You can efficiently navigate anywhere in Europe at a GREAT value. No competition.

Needed an app for travel in and between Germany and Austria during a 2 week vacation. After some online research Omio looked like a good option. I was not disappointed. Easy to book, easy to pay, easy to use

Don’t book using omio because there’s no customer service! If you have to make a change you’re screwed! I will not book with them again

I got offered a rebate. There’s no where to put it. I try to get in touch but it’s a limited machine. Frustrating

Love the way it gives me comparison across vendors and travel modes.. best app ever !!

Keeps saying the tickets are sold out but still lets me select in app

I booked a ticket from Minsk to Vilnius, and I chose to refund it on November 28, but the fee was not refunded to me. On the 24th of November, I paid the fare twice and deducted it twice, but I didn't see the ticket. Contact us, the interface is blank. I can't get in at all. How to contact you? ? ?The customer service page has been unable to open?

The Omio customer service leaves a lot to be desired. There’s no option for contacting actual help but you’re looped through a never-ending cycle of automated email replies & bot chats. The customer service phone number is only a voicemail message telling you to use their app or website. I cancelled a booking for 3 ferry tickets well within the policy stipulations & received a “Cancelled” confirmation. I have not received a refund & am fairly certain I am never going to. I have reached out to them 4 times via their customer service options but have yet to receive a refund. I travel several times a year & will be sure to avoid this company in the future due to their sketchy practices.

Easy to use

I had a train ride cancelled by Renfe due to flooding in Valencia and was never able to get hold of anyone for full refund. When using app they were trying to give about 70 % back. Messaged and emailed many times to no avail and no phone number or anyone to talk to. Finally had credit card company deal with them. Can’t believe people have been happy with this app.

Multiple times now I’ve gotten to the end of my booking when the app tells me “Sorry the tickets you are looking at just sold out”, but when I go back to rebook I can book the same tickets just for $5 more than the first time. This comes across as extremely dishonest

The app was easy to use. It helped identify the different train stations that are used when you are not familiar with the routes in Spain. Made it very easy to get around the country.

Delta is big in the us

You find good prices and it’s convenient but too many times it says there’s no connection to purchase tickets.

Excellent solution to find good trips via train, bus or airplane

2024 Update: again on train trip - no seat on Omio ticket :( Por Favor. Please include SEAT INFO on Omio mobile ticket. We use the app for bus and train, but that missing seat info part is hassle. Okay overall - easy to book - bad part : unhelpful you cant choose seats on bus or train trips - my wife and I ended up seated away from each other.

Every time I go to check out it crashes

Difficult booking tickets through the app, specifically purchasing. Buses are regularly late with inconsistent bus numbers. The station information is poorly coordinated with wildly inaccurate arrival gate assignments.

very easy to use.. I love it

The customer service virtual assistant isn’t helpful at all. I needed to exchange my fully refundable ticket and it would allow me to do that or change my booking to the later train because we got stuck in traffic. Completely unhelpful.